Overview
Casino Heroes online casino, originally Casino Saga, was established in 2014. It was devised by an enthusiastic group of Scandinavian gamers who wanted to create a next-level casino experience. The casino itself operates under licensing from both the UK Gambling Commission and the Malta Gaming Authority – both are entities that hold all the casinos under their jurisdiction to a very high standard.
The casino presents players with an adventure format set in the Hero Islands. The premise is simple. An evil Dragon has stolen the King’s crown and hidden it at Treasure Mountain. Guarding it are a number of bosses stationed in different island regions. Players must move through these regions. They should fight the bosses to ultimately retrieve the crown and return it to its rightful place.
Games on Offer
There is a huge number of games available at Casino Heroes, with the vast majority being slots. More than twenty different virtual table-games are available, and a complete range of video-poker games are on offer, including Deuces Wild and the ever-popular Bonus Poker. A live casino is powered by Evolution Gaming and includes various tables that cater to different player needs and preferences.
Customer Support
Support is themed around the overall gaming adventure, with an FAQ found in “The Heroes Oracle”. Here players will find most of the commonly asked questions in promotions and technical issues, along with tips on gaming and how to beat the bosses. Customer support is offered through a number of options, though the fastest is, as you would expect, the live-chat feature.
Security and Payment Options
All traffic, whether in or out of Casino Heroes, is fully SSL-encrypted. Transaction methods available to players include Skrill, MasterCard, Neteller and Visa, though it is preferred that the same method is used for withdrawals and deposits. Transaction times will vary, depending on the process used, and can range from just a single day through to as much as three days.
The Good
Casino Heroes offers a number of positives, not least the fact that the casino is entirely instant-play. It provides a highly secure platform through its encryption services. Casino Heroes also has been proven to be fair – partly through its use of NetEnt software, which is known to undergo regular audits and is universally acknowledged as one of the fairest of all the providers.
The Not-So-Good
Withdrawal times can be somewhat frustrating, with some transaction methods requiring a three-day waiting period – perhaps a little excessive. While there is an excellent live-chat function, it is sadly not available all around the clock: it is only available from 10 o’clock in the morning through to midnight, which makes the response to out-of-hours queries a lot slower. Some players may find this frustrating.
Summary
On the whole, Casino Heroes makes a unique and exciting addition to the world of online casinos. The fun adventure theme adds an extra dimension to a casino that is already popping with surprises. The casino further entices its players with lucrative welcome bonuses in the form of free cash, which can then be played on any game within the casino.
